The Challenge: Turning AI Curiosity into Everyday Time Savings
HELUKABEL is part of a global manufacturer of cables, wires, and accessories, and its Singapore commercial team handles a steady flow of customer and supplier emails, quotations, reports, and sales and order data. Leaders could see that generative AI had the potential to reduce this day-to-day workload, but curiosity alone was not enough. The team needed to be able to apply AI confidently to their own tasks, not just understand it in the abstract.
The group also spanned a wide range of experience, with many members new to AI. Any training therefore had to start from clear foundations while still moving quickly into practical use, so that everyone progressed regardless of their starting point. A generic, off-the-shelf AI course would not have addressed the specific realities of the team's daily work.
There was one further consideration. With the group's wider organisation still deciding on a company-wide AI platform, the training needed to be tool-agnostic and require no coding, so that whatever the team learned would remain useful no matter which tools were adopted later.
Why Heicoders Academy: A Practical, Contextualised Partner
HELUKABEL chose Heicoders Academy for its track record of translating AI into practical, everyday value for corporate teams. From the first discovery conversations, the Heicoders team focused on tailoring the workshop to HELUKABEL's operational realities rather than delivering a standard syllabus. Every example and exercise was grounded in the team's actual work, from drafting customer and supplier emails to summarising sales and order information and preparing internal reports and quotations.
The design was also built for accessibility. The session was tool-agnostic and required no programming background, using freely accessible tools so that first-time users and more experienced participants could all take part and leave able to apply what they learned the very next day.
Heicoders Academy is Singapore's leading AI-First Skills Accelerator, with over 20,000 learners trained, 3,000+ five-star reviews, and 300+ corporate clients including Changi Airport Group, Marriott International, and Temasek Trust.
The Solution: A Customised, Hands-On AI Workshop for HELUKABEL
Heicoders Academy delivered a customised, practitioner-led workshop exclusively for the HELUKABEL Singapore team. The session ran as a focused three-hour, in-person workshop on 2 September 2026 for the team's Sales, Admin, Sales Support, Finance, and Senior Management staff, working in a small-group, hands-on format. The content progressed deliberately from foundations to applied automation:
- Introduction to Generative AI: How Large Language Models work, how they power everyday AI tools such as Copilot, and key concepts including reasoning models, short-term and long-term memory, custom instructions, and understanding what AI can and cannot do.
- Prompt Engineering Fundamentals: Hands-on practice with prompting techniques such as shot-based, chain, chain-of-thought, and system prompting, applied directly to HELUKABEL scenarios like drafting customer and supplier emails, summarising sales and order information, and preparing reports and quotations, along with strategies to reduce AI errors through data grounding and mandatory citations.
- Practical AI Applications for Everyday Work: Using AI research modes to gather market, product, and competitor information, drafting professional emails, quotations, and customer-facing communications, generating report summaries, and performing simple data analytics and visualisation on sales and operations data.
- Introduction to AI Agents: The difference between using an AI chatbot and an AI agent, what makes a tool "agentic," and an introduction to out-of-the-box agentic platforms such as Manus AI for automating repetitive sales support and administrative tasks.
Throughout the session, participants applied each concept live to their own tasks rather than simply watching demonstrations. The small-group, no-code format meant that every member of the team, including those using AI for the first time, could take part fully and leave with practical techniques they could put to work immediately.
Results: A Full Team Engaged and Equipped
The workshop brought together HELUKABEL's commercial team for a hands-on grounding in practical AI. Working directly with the tools, participants moved from limited or no prior AI exposure to actively applying AI to the emails, quotations, reports, and data tasks that fill their working week.
Engagement across the session was strong, and it was well received by both participants and the team's leadership. By the end of the workshop, the team had a shared, practical understanding of how AI could reduce everyday workload and free up time for higher-value work.
What's Next: Building on a Strong First Session
With a first session complete, the foundation is in place for HELUKABEL to deepen its use of AI across its commercial functions. Heicoders Academy looks forward to supporting HELUKABEL on that journey, whether through further sessions, more advanced automation, or continued guidance as the team embeds AI into its everyday work.
The HELUKABEL workshop reflects how Heicoders Academy partners with busy commercial teams: starting from the team's real daily tasks, keeping the learning practical and hands-on, and making it accessible to everyone regardless of their starting point.
