Terms & Conditions

1. Course Fee Funding

Applies to Singapore Citizens and Permanent Residents enrolling in SkillsFuture-eligible courses.

1.1. To be eligible for SkillsFuture Singapore (SSG) course-fee funding, participants must:

1. attain a minimum of 75% attendance;
2. pass all associated course assessments; and
3. hold valid Singapore Citizenship or Permanent Resident status and be aged 21 or older.

2. Digital Certificate and Attendance

2.1. To be eligible for a digital certificate of completion, participants must:

1. attain a minimum of 75% attendance;
2. pass all associated course assessments; and
3. complete payment of course fees in full.

2.2. Upon issuance, participants will be notified via email and may access their digital certificate through Heicoders Academy's Certificate Portal:

1. Self-sponsored participants: certificates are issued within 5 business days of course completion.
2. Company-sponsored participants: certificates are issued within 5 business days of receipt of full payment.

2.3. Digital certificates are issued in the participant's registered name as retrieved from Singpass MyInfo. As MyInfo data is Government-originated, name amendments cannot be made.

3. Course Cancellation and Postponement

3.1. Heicoders Academy reserves the right to cancel or postpone any course due to unforeseen circumstances. Affected participants will be notified via email:

1. where a course is cancelled, the participant's enrolment is cancelled and the nett course fee paid is refunded in full; and
2. where a course is postponed, the participant's enrolment transfers to the next available intake. Participants unable to attend the rescheduled intake may withdraw, upon which the nett course fee paid will be refunded in full.

4. Transfers and Withdrawals

4.1. An administrative fee of S$65.40 (inclusive of GST) applies to each request to withdraw from or transfer to a course. This fee cannot be paid using SkillsFuture credits.

4.2. Participants wishing to withdraw from an enrolled course must notify Heicoders Academy in writing at hello@heicodersacademy.com.

4.3. In the event that the participant withdraws from an enrolled course, the following refund policy on paid course fees shall apply:

5. Assessment

5.1. For SkillsFuture-eligible courses, the following clauses apply:

5.1.1. Participants must maintain a minimum of 75% attendance to be eligible to sit for assessments.

5.1.2. The assessment comprises:

1. a written submission; and
2. a one-to-one oral questioning session.

Participants who miss or choose not to complete either component will be deemed to have failed the course and will not be issued a certificate.

5.1.3. Heicoders Academy reserves the right to schedule assessments for each cohort. Participants in the same class share a common assessment timeslot. Requests to reschedule will not be entertained once scheduled, except on compassionate or medical grounds. Supporting documents must be submitted for any such requests.

5.1.4. Participants who fail an assessment are permitted one (1) retake, to be completed within 7 calendar days of the original assessment date. Failure of the retake will result in the course being deemed failed.

5.2. For courses not eligible for SkillsFuture funding, the assessment comprises a written submission only. Participants who do not complete the written submission will be deemed to have failed the course and will not be issued a certificate.

5.3. No refunds will be issued in the event that a participant fails the course.

6. Participant Eligibility and Conduct

6.1. Participants are expected to be familiar with basic digital tools (such as email and web browsing) and to be able to communicate clearly in spoken and written English.

Contact

For any questions regarding these terms, please contact us at hello@heicodersacademy.com.